- No activation fee
- There is no activation fee, no setup fee, and no monthly add-on. The equipment is a one-time cost shown up front, payable at checkout or financed.
- 30-day risk-free
- If you cancel within the first 30 days, we refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back. Tell us by phone or in writing and the refund is processed without an argument.
- Pro-rata refund on death or a move to care
- If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
- No refund after 30 days on a program
- Once the 30-day window closes, prepaid and financed programs are not refundable, and the equipment fee is not refundable either. The only exception is the death or care-facility policy above. We would rather say that plainly here than have you find it out later.
- Cancel in writing or by phone
- You can cancel in writing or by phone. There is no retention script to get through and no requirement to cancel in any particular way.
Month-to-month service renews automatically each month until you cancel. Programs of 12, 24 or 36 months do not auto-renew into a new program: at the end of the term, service continues month to month at the same monthly price, and you can cancel at any time. We will remind you before that happens. You can cancel in writing or by phone.