Refunds and cancellation
When you get money back, and when you do not.
Both halves are on this page, in the same size type. The second half is the one you will not find on a competitor's site, which is exactly why it is here.
Last updated: 2026-08-16
Pending counsel review before launch. The commitments on this page are real and we intend to keep every one of them, but the wording has not yet been reviewed by a lawyer. It will be before this site goes live, and this note comes off when it has.
The first 30 days
If you cancel within the first 30 days, we refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back. Tell us by phone or in writing and the refund is processed without an argument.
Printed term: 30-day risk-free
If the wearer dies, or moves into a care facility
If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
Printed term: Pro-rata refund on death or a move to care
After the 30 days, on a prepaid or financed program
Once the 30-day window closes, prepaid and financed programs are not refundable, and the equipment fee is not refundable either. The only exception is the death or care-facility policy above. We would rather say that plainly here than have you find it out later.
Printed term: No refund after 30 days on a program
How to cancel
You can cancel in writing or by phone. There is no retention script to get through and no requirement to cancel in any particular way.
Printed term: Cancel in writing or by phone
Doing it
How to cancel, and what happens next.
Two ways, and both count
Ring us and say so, or put it in writing and send it. Either is a cancellation. We do not require a particular form of words, a reason, a certified letter, or a conversation with a retention team, because there is no retention team.
- By phone
- 888-546-5463
- In writing
- Seniors Alert System Inc., 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
What we will ask you for
The name on the account and the phone number we have. For a refund under the death or care-facility policy we will ask for the date, and we will not make the conversation harder than it already is.
Returning the device
Inside the first 30 days, send the device back and we refund the $129 equipment fee along with your monitoring. Tell us on the same call and we will arrange the return. After the window closes the equipment is yours, bought rather than rented, and the fee is not refundable.
The equipment fee
Both halves come back inside the window.
Cancel inside 30 days and send the device back, and you get all of it returned: the monitoring you paid for and the $129 equipment fee. Not a restocking charge, not a partial credit, not store credit.
After 30 days the equipment fee is not refundable, and neither is a prepaid or financed program. The one exception is the pro-rata refund if the wearer dies or moves into a care facility, and that exception covers the monitoring you have not used.