Terms
The terms, in the words we use on the phone.
These are the same commitments printed on the homepage, in the same wording. There is no second version of them written for lawyers.
Last updated: 2026-08-16
Pending counsel review before launch. The commitments on this page are real and we intend to keep every one of them, but the wording has not yet been reviewed by a lawyer. It will be before this site goes live, and this note comes off when it has.
What the service is
Seniors Alert System Inc. sells a medical alert device and a subscription to professional monitoring. Press the button on the device, or let the device detect a fall, and an operator at a monitoring centre answers and can send help or ring the contacts on file. It is not a medical device and it does not provide medical advice. When ordering opens, every plan will include professional monitoring around the clock. We will name our monitoring center here before we take a single order.
What it costs
- Monitoring, Essential: $29.95 per month.
- Monitoring, Mobile: $34.95 per month.
- Monitoring, Fall Detection: $39.95 per month.
- Monitoring, Smart Protection: $44.95 per month.
- Monitoring, Premium: $49.95 per month.
- Equipment: $129 once, payable at checkout or financed by a third-party lender, subject to that lender's approval.
- Activation fee: $0.
- Fall detection: the Fall Detection and Smart Protection plans. We name it only where the manufacturer publishes it.
- Program lengths offered: 12, 24, 36 months. The monthly price is the same at every length.
The printed terms
- No activation fee
- There is no activation fee, no setup fee, and no monthly add-on. The equipment is a one-time cost shown up front, payable at checkout or financed.
- 30-day risk-free
- If you cancel within the first 30 days, we refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back. Tell us by phone or in writing and the refund is processed without an argument.
- Pro-rata refund on death or a move to care
- If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
- No refund after 30 days on a program
- Once the 30-day window closes, prepaid and financed programs are not refundable, and the equipment fee is not refundable either. The only exception is the death or care-facility policy above. We would rather say that plainly here than have you find it out later.
- Cancel in writing or by phone
- You can cancel in writing or by phone. There is no retention script to get through and no requirement to cancel in any particular way.
Automatic renewal
What renews, and what does not.
Month-to-month service renews automatically each month until you cancel. Programs of 12, 24 or 36 months do not auto-renew into a new program: at the end of the term, service continues month to month at the same monthly price, and you can cancel at any time. We will remind you before that happens. You can cancel in writing or by phone.
The consents
The two sentences we ask you to agree to.
Each is stored with your record word for word, alongside its version and the moment you agreed. Nothing is recorded as a bare tick.
On the enquiry form
Call or text me about pricing for a medical alert system. Seniors Alert System keeps my name, phone number and who the system is for, in order to call me back and as part of its business records, until I ask for them to be deleted.
Version: sas-lead-consent-v1
At checkout, and read aloud on the phone
The wording names the plan you are ordering, so there is a version of it for each of the 5 plans. This is the one for the Fall Detection plan.
I am ordering the Fall Detection plan, monitoring at $39.95 per month, plus a one-time $129 equipment fee. I am committing to a 12-month program at that monthly price. I understand month-to-month service renews automatically each month until I cancel, that I can cancel in writing or by phone, and that after the 30-day risk-free window a prepaid or financed program is not refundable except under the death or care-facility policy.
Version: sas-checkout-consent-v3
Not yet written
The clauses a lawyer has to write, and the details we do not have.
Governing law, venue, dispute resolution, warranty and limitation of liability are not on this page. They are counsel’s to draft and they have not been drafted. We would rather leave the gap visible than copy a clause from another company’s website and hope it fits.
How to reach us about these terms
- Sales and service line
- 888-546-5463
- Registered address
- Seniors Alert System Inc., 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801