Essential
$29.95a month
As low as $1 a day
Belle S
Simple protection: press the button, a person answers, and help is on the way.
Medical alert, made simple
Live on your own terms. Help is one press away.
Press the button and a person answers.
Plans from $29.95 a month, about $1 a day. No activation fee.
Why people call us
You worry. She wants her independence. Both of you can have what you want.
The fear is specific, and most families never say it out loud: a fall in the hallway, on an ordinary Tuesday, with nobody there and the phone in the other room. Not the falling. The lying there.
A button changes the shape of that. She presses it, wherever she is, and a person answers and can send help. They know who to call and in what order, because you told them. She does not have to reach a phone, remember a number, or decide whether it is bad enough to bother anyone.
Day to day, what it really buys is that neither of you has to keep negotiating. She stops feeling checked up on. You stop calling at nine to see if she picked up, and stop reading anything into it when she does not. That is the thing worth paying for, and it costs less than most people expect.
What you get
Four things that matter, and nothing that does not
A person answers
Press the button and a person at the monitoring centre picks up. When ordering opens, every plan will include professional monitoring around the clock. We will name our monitoring center here before we take a single order.
At home and away
Every plan works over the cellular network, with no landline to plug into, so it works in the garden and in the supermarket rather than only in the hallway.
Family stays in the loop
The people you nominate are told when something happens. On the Fall Detection, Smart Protection and Premium plans there is an app, so they can check the device themselves rather than ringing to ask.
Fall detection, when you want it
Automatic fall detection is on the Fall Detection and Smart Protection plans, from $39.95 a month. It calls for you if you cannot press the button yourself.
What happens when you press it
A person answers, and can send help
You press the button
One button, on the pendant itself. On the Fall Detection and Smart Protection plans, the device can also detect a fall and raise the call for you if you cannot press it.
A person answers
Not a menu and not a recording: a person at the monitoring centre picks up.
They send the help you need
They send whoever is needed and call the people on your contact list, so your family knows. On the Essential, Mobile and Fall Detection plans, they can also talk with you through the pendant itself.
Ordinary days
This is what it is for
Not for emergencies. For the ninety-nine days between them, when nothing happens and nobody has to think about it.
The garden does not get smaller because you turned seventy.
Out for the morning, and nobody at home counting the minutes.
Far from the house, still one press from a person who answers.
For the family
You can stop checking your phone
Often, the person buying is not the person wearing it. It is a son or a daughter who has been quietly worrying and has not known how to bring it up. On the Fall Detection, Smart Protection and Premium plans there is a caregiver app for them, so they can see where the device is if a call is ever raised. On the Essential plan, loved ones get email and text alerts instead, for things like a low battery.
You can be on the contact list, so the monitoring centre calls you when something happens. Nobody has to remember to phone you.
More for familiesPro-rata refund on death or a move to care
If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
Plans
Five plans. Pick the one that fits.
Every plan has the same terms. The equipment is a one-time $129 on all five, and there is no activation fee.
Mobile
$34.95a month
Photo coming
Belle
Talk through the pendant itself, at home or out, on cellular with no landline.
Our recommendation
Fall Detection
$39.95a month
Belle+
Adds automatic fall detection, GPS location, and notifications to the people you choose.
It is not guaranteed that fall detection will always accurately determine a fall. It is advised that the user always presses the button when help is needed.
Smart Protection
$44.95a month
Belle X
Adds the caregiver app, step tracking and a first-motion check every morning.
It is not guaranteed that fall detection will always accurately determine a fall. It is advised that the user always presses the button when help is needed.
Premium
$49.95a month
Belle X2
Location by GPS, Wi-Fi, cellular and homing, plus the caregiver app and eSIM.
$10 more a month than Essential adds automatic fall detection and GPS.
It is the upgrade most people take, and the one we would take. It is not on every plan, and we would rather tell you which ones than let you assume.
Notify me
Get a message the day ordering opens.
Leave your details and we will tell you when ordering opens. We have not set a date, and we will not guess one.
Buying for a parent? Put in your own number and email, and choose “A parent” below.
In writing
What we commit to, printed where you can find it
These are the same words as the terms page and the same words the operator reads on the phone. There is no smaller print than this.
30-day risk-free
If you cancel within the first 30 days, we refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back. Tell us by phone or in writing and the refund is processed without an argument.
No activation fee
There is no activation fee, no setup fee, and no monthly add-on. The equipment is a one-time cost shown up front, payable at checkout or financed.
Cancel in writing or by phone
You can cancel in writing or by phone. There is no retention script to get through and no requirement to cancel in any particular way.
Pro-rata refund on death or a move to care
If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
Talk to a person about it
Tell us who it is for and how they live, and we will tell you which device we would put them on and what it comes to. No pressure and no script.
