For families
You are probably the one deciding. Here is what you are deciding.
Often, the person buying is not the person wearing it. This page is written for you: what it costs, what the contract says, and how you get out of it.
I need to know whether fall detection costs extra
Fall detection is on the Fall Detection and Smart Protection plans. That is $10 a month more than the Essential plan, and it is part of the plan price rather than a separate line on the bill.
I do not want to sign them into something
The risk-free window is 30 days, cancellation is in writing or by phone, and the unflattering term (no refund after that window on a program) is printed on this page too.
I live three states away
The plan we point a distant family at is Fall Detection. Location: GPS, Wi-Fi and cellular triangulation. Designated contacts are notified during and after an emergency, and loved ones can locate the user online and with free mobile applications.
I want to know what it really costs
Between $29.95 and $49.95 a month depending on the plan, plus a one-time $129 for the equipment. The pricing page prints all five plans and what each one adds, so nobody has to ring us to find out the price.
Contracts, cancellation, refunds
The questions you would rather not have to ask.
The question is in our words. The answer is the term itself, exactly as it is printed everywhere else on this site and exactly as the person on the phone reads it.
What if we try it and it does not suit them?
If you cancel within the first 30 days, we refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back. Tell us by phone or in writing and the refund is processed without an argument.
Printed term: 30-day risk-free
How do I cancel, and will someone argue with me?
You can cancel in writing or by phone. There is no retention script to get through and no requirement to cancel in any particular way.
Printed term: Cancel in writing or by phone
What happens to the money if Mom dies, or moves into a care home?
If the person wearing the device dies, or moves into a care facility, we refund the unused portion of what you paid, pro rata. We print it here because it is the thing families quietly worry about and rarely find written down.
Printed term: Pro-rata refund on death or a move to care
Is there any other case where I get money back?
Once the 30-day window closes, prepaid and financed programs are not refundable, and the equipment fee is not refundable either. The only exception is the death or care-facility policy above. We would rather say that plainly here than have you find it out later.
Printed term: No refund after 30 days on a program
Are there fees on top of the ones on the pricing page?
There is no activation fee, no setup fee, and no monthly add-on. The equipment is a one-time cost shown up front, payable at checkout or financed.
Printed term: No activation fee
Am I signing a contract that renews itself?
Month-to-month service renews automatically each month until you cancel. Programs of 12, 24 or 36 months do not auto-renew into a new program: at the end of the term, service continues month to month at the same monthly price, and you can cancel at any time. We will remind you before that happens. You can cancel in writing or by phone.
The same wording is on every page of this site and on the renewal page.
What we cannot tell you yet
One gap, printed rather than filled.
Fall detection on the Premium device
The maker publishes no fall-detection specification for the device on the Premium plan, so that plan does not claim it and we have asked for written confirmation either way. The plans that do name it are the Fall Detection and Smart Protection plans, where the maker states it outright.
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