Questions
Every one of them, in full, on one page. Nothing is hidden behind a click.
You press the button. A person at the monitoring centre answers, sends the help you need, and calls the people on your list. On the Essential, Mobile and Fall Detection plans, they can also talk with you through the pendant itself.
That is the whole of it. There is nothing to set up on a computer and nothing to remember.
Yes, on every plan. Every plan is a mobile cellular device: there is no landline to plug into and no base station to sit in the hall.
The maker prints that for the Essential, Mobile and Fall Detection plans on each device's own page, and for the whole range on its devices page, which says that no landline or base station is required.
How the operator finds you depends on the device. The Essential and Mobile plans locate you by Wi-Fi and the cellular network; The Fall Detection, Smart Protection and Premium plans add GPS. Each plan's card says exactly which it has.
No. Neither.
Plans run from $29.95 a month, which is about $1 a day, up to $49.95.
The equipment is a one-time $129 on every plan, paid at checkout or financed. There is no activation fee.
It is on the Fall Detection and Smart Protection plans: $39.95 and $44.95 a month.
$10 more a month than Essential adds automatic fall detection and GPS.
It is not guaranteed that fall detection will always accurately determine a fall. It is advised that the user always presses the button when help is needed.
Tell the operator it was an accident. Nothing is dispatched, nobody is charged, and it is not a problem. It happens every day and they would far rather you pressed it than sat wondering.
You can go month to month, or take a program of 12, 24 or 36 months at the same monthly price. The longer programs are not cheaper per month and we do not pretend otherwise.
Programs do not auto-renew into a new program. When one ends, service continues month to month and you can cancel at any time.
30 days risk-free. We refund your monitoring in full, and we refund the $129 equipment fee too when you send the device back.
After 30 days, a prepaid or financed program is not refundable, except as below.
We refund the unused portion of what you paid, pro rata.
We print this because it is the thing families quietly worry about and rarely find written down anywhere.
By phone or in writing. There is no retention script to get through and no particular form to use.
Water resistant, not waterproof, and the rating differs by device. None of them should be submerged.
Belle S: IP67 water-resistant, but should not be submerged.
Belle: IP67 water-resistant, but should not be submerged.
Belle+: IPX7 water-resistant, but should not be submerged.
Belle X: IP67 water-resistant, but should not be submerged.
Belle X2: Shower-safe, with an IP67 water-resistance rating.
It depends on the device.
Belle S: Up to 45 days per charge.
Belle: Up to 30 days per charge.
Belle+: Up to 7 days per charge.
Belle X: 6 to 16 days per charge, depending on operating mode.
Belle X2: Up to 45 days between charges.
There is a caregiver app on the Fall Detection, Smart Protection and Premium plans. Each plan's card says what it shows.
On the Essential plan, loved ones get email and text alerts instead, for things like a low battery. There is no app.
When ordering opens, every plan will include professional monitoring around the clock. We will name our monitoring center here before we take a single order.
Ask us about financing. We are not going to quote you a rate before we can honour it.
Ordering is not open yet, online or by phone, and we would rather say so than show you a button that does nothing.
To hear the day it opens, leave your details under “Notify me” on the plans, pricing or device pages.
Questions before then? Call 888-546-5463 to talk to a person, or press "Get started" on any page and we will call you.
Battery and water-resistance figures above are the manufacturer's own published specifications, checked on 2026-08-17. Where a figure is not published, we say so rather than estimate one.
Ask us. You will get a person, and a straight answer, including the answer that it depends or that we do not know yet.
